Skills for an integrated and customer-focussed retrofit process

In this project, Energy Systems Catapult focussed on identifying the skills and knowledge required to create a Net-Zero mission-driven, customer-focused workforce that employs a whole systems approach to both the supply chain and individual properties and embraces the use of innovative digital tools. Training will need to move away from a standardised model to a more personalised approach that can cater for new entrants from a range of backgrounds and experience, thus growing and widening the talent pool in a sector that requires creative thinking and problem-solving abilities to solve the complex challenges involved in retrofitting the UK’s housing stock.